Refund Policy

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Refund Policy
Updated: Aug 16, 2023

1. Returns

  • Not happy with your purchase? Return unused and unwashed Taygra shoes within 30 days of delivery.
  • Items bought from other distributors must be returned to the original store and follow their return policy.

How to Return:
Visit our Returns Center and submit the form. Await approval (up to 48 hours) and follow the provided return instructions.

2. Refunds & Shipping

  • We refund the item's cost. Original shipping fees or return shipping fees aren't included.
  • Customs duties are on you. If we incur unexpected fees during your return, it's deducted from your refund.
  • Ensure your return reaches us. Consider tracking and insurance if not using our label.

Free Returns:

  • We offer free returns for items shipped to the U.S., Canada, or Europe. We'll email a pre-paid shipping label.

3. Exchanges
Due to stock fluctuations, we can't guarantee exchanges. For a different style/size, request a refund and place a new order. Your initial order will be refunded as per this policy.

4. Sales & Discounts
On Sale Items:

  • Sale items can be returned for a refund minus a $10 USD restocking fee.
  • They can also be swapped for items of equal or lesser value or exchanged for store credit of the full purchase amount (no restocking fee applied).
  • Purchases with introductory codes (like first-time-buyer discounts) can be fully refunded.

Conditional Discounts:

  • If returning an item affects a discount (e.g., buy 2, get 20% off), the refund adjusts for the undiscounted price of the kept item.
  • Items from orders with conditional discounts can be swapped or returned for an eGift card of the paid product value.

5. Undeliverable Mail
If a package returns to us due to reasons like "wrong address" or "unclaimed", it will be treated as a return and refunded following this policy. To resend, place a new order.