Updated: Aug 16, 2023
- Not happy with your purchase? Return unused and unwashed Taygra shoes within 30 days of delivery.
- Items bought from other distributors must be returned to the original store and follow their return policy.
How to Return:
Visit our Returns Center and submit the form. Await approval (up to 48 hours) and follow the provided return instructions.
2. Refunds & Shipping
- We refund the item's cost. Original shipping fees or return shipping fees aren't included.
- Customs duties are on you. If we incur unexpected fees during your return, it's deducted from your refund.
- Ensure your return reaches us. Consider tracking and insurance if not using our label.
- We offer free returns for items shipped to the U.S., Canada, or Europe. We'll email a pre-paid shipping label.
Due to stock fluctuations, we can't guarantee exchanges. For a different style/size, request a refund and place a new order. Your initial order will be refunded as per this policy.
4. Sales & Discounts
On Sale Items:
- Sale items can be returned for a refund minus a $10 USD restocking fee.
- They can also be swapped for items of equal or lesser value or exchanged for store credit of the full purchase amount (no restocking fee applied).
- Purchases with introductory codes (like first-time-buyer discounts) can be fully refunded.
- If returning an item affects a discount (e.g., buy 2, get 20% off), the refund adjusts for the undiscounted price of the kept item.
- Items from orders with conditional discounts can be swapped or returned for an eGift card of the paid product value.
5. Undeliverable Mail
If a package returns to us due to reasons like "wrong address" or "unclaimed", it will be treated as a return and refunded following this policy. To resend, place a new order.
Where are we shipping from?
Purchasing from your country’s website is the best way to connect your feet to the world’s most comfortable shoe.